Description of the LL zone US IP segment failure and subsequent solutions-Wan Wei Telecom

Dear Customer:

Hello! Due to a sudden technical failure of the upstream IP supplier in the United States in the LL area, some IP address authorizations are abnormal (involving IP segment: 38.61.X.X). After verification by our technical team, this segment of IP is currently in a state of continuous instability. The solution is explained as follows:

I. Troubleshooting Solution

Emergency Replacement Measures
From now on, the IP replacement operation will be performed on the hosts in the affected IP segment. The newly allocated IP is a broadcast IP (non-native IP). The replacement work will be processed in batches according to the order of work order submission.

Special Notes on Native IP
If your business must use native IP, our company has started a special communication channel, and it is expected to take 3 weeks to complete the docking and debugging of the new IP segment. We will contact you at that time, and we will register you for priority processing.

II. Subsequent service guarantee

Faulty IP tracing
Our technical team is following up with upstream suppliers to communicate and negotiate IP replacement related matters.

III. Compensation plan description

After the IP replacement work is completed, our company will take the initiative to contact you to negotiate the compensation plan, and please wait patiently.

Once again, we apologize for the loss caused to you by this failure. Thank you for your understanding and support!

Wanwei Telecom